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Critical Skills For Entry-Level Employment - Part 4: Problem Solving

For our fourth and final installment of the four-part blog series, Critical Skills for Entry-Level Employment, we will discuss Problem Solving.

It would be impossible to have a workplace that is free of any sort of problems or conflict. To most individuals, confronting an issue can be very intimidating and scary. However, there is a methodical process that can be put into practice to resolve any sort of problems from continuing. 

While researching a bit into this topic, I read one viewpoint that was quite interesting. It stated that often times the mistake that is made when resolving workplace problems is finding a solution too quickly. When you don’t put too much thought into the process of resolving an issue at work, it is not guaranteed that it will last. Here are some steps that when put into action, can bring a viable solution to any workplace problem:

  1. Identify the issue(s). It is very important to be clear about what the problem at hand is since everyone may have a different viewpoint.
  2. Understand everyone’s interest. This is especially critical to the process because if the solution doesn’t satisfy everyone’s interests, then the problem will persist.
  3. List the possible solutions/options. This can be done by creatively brainstorming.
  4. Evaluate the options. List out the pros and cons of each possible solution.
  5. Select an option or options. Try to pick the best solution, or group of solutions, that bring the most satisfactory results. 
  6. Document the agreement(s). It is best to have everything down on paper to revisit all aspects of the decision later.
  7. Agree on contingencies, monitoring, and evaluation. This is also an important part of the process as the conditions of a solution may change. It is helpful to check-in on the progress and see if any aspects of the solution need to be adjusted, whether after a few weeks, or a few months down the line. 

Well, there you have it, folks! This concludes the four-part series covering Critical Skills for entry-level employment. Hope you all have learned something valuable from these blogs, and that you can apply them to your employment experiences. Until next month, I bid you farewell! 

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Comment by Monica Satre on March 3, 2015 at 11:18am
Talk to the person who you may have some conflict with and talk and work it out with them.
Comment by Richmon Terrell on March 3, 2015 at 11:17am
Talking about an issue at the workplace is very important keeping a problem inside instead of talking about it will lead to more issues
Comment by Anthony jordan vervains on March 3, 2015 at 11:17am
I find it helpful to brainstorm ideas with a group of coworkers to come up with a solution
Comment by Allyssa claseman on March 3, 2015 at 11:14am
All that is difficult for me

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