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Speech-to-Speech--Using A Telephone Independently

Speech-to-Speech--Using A Telephone Independently

Speech-to-Speech (STS) is a Telecommunications Relay Service (TRS). This is a service allowing persons with hearing or speech limitations to access the telephone to place and receive calls. STS enables persons with a speech disability to make telephone calls using their own voice or an assistive voice device. A caller may use a communication device such as a Tobii or Dynavox. Speech-to-Speech uses Communications Assistants (CAs) to relay the conversation back and forth between the person with the speech disability and the other party to the call. CAs are operators who are specifically trained in understanding a variety of speech disorders, which enables them to repeat what the caller says in a manner that makes the caller’s words clear and understandable to the called party. The communication assistant will notify the receiver that the communication will take time and to remain on the line.

The service is a good way for someone with a hearing limitation to use a phone without assistance from the hearing world.

Who Uses STS?

Often people with speech disabilities cannot communicate by telephone because the parties they are calling cannot understand their speech. People with cerebral palsy, multiple sclerosis, muscular dystrophy, Parkinson's disease and those who are coping with limitations from a stroke or traumatic brain injury may have speech disabilities. People who stutter or have had a laryngectomy may also have difficulty understood. In general, anyone with a speech disability or anyone who wishes to call someone with a speech disability can use STS. Are you under A person can make a STS call from any telephone. You simply call the relay center by dialing 711, and indicates you want to make an STS call. You are connected to an STS CA who will repeat your spoken words, making the spoken words clear to the other party. Persons with speech disabilities may receive STS calls. The calling party calls the relay center by dialing 711 and asks the CA to call the person with a speech disability. STS users have the option of muting their voices during a STS call so the party to whom they are speaking hears only the voice of the STS CA, and not the voice of user.

Privacy Issues

Any call which is placed is secure and private. Anything that the call asistant hears is kept in confidence and not broadcast to others. This allows the user to discuss legal and medical information without the concern that others may hear.


User Guide --http://transition.fcc.gov/cgb/consumerfacts/speechtospeech.pdf

FCC Disability -- https://www.fcc.gov/accessibility



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Tags: A, HOH, Independently, STSCommunication, Speech-to-Speech--Using, Telephone, deafness, disorders, hard, hearing, More…of, speech, telephone


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Comment by Erika J. Kluge on March 4, 2019 at 10:43am

Great resource to know about! Thank you for sharing!

Comment by Adrienne Kleinman on February 27, 2019 at 3:05am

I am so happy that programs such as Speech-to-Speech (STS) exist. Thank you for sharing this, Jennifer!

Comment by Great Lakes ADA Center on February 8, 2019 at 11:22am

My friend Bob Segalman was instrumental in getting this program started.  Fantastic to see it's still going strong after all these years.

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